Keep an effective communication system with the community

ACTION:

113. The plant has effective communication channels to inform the local communities about the works that could impact positively or negatively in the area and other activities that they want to communicate.

Means of verification:

Portfolio with the communication channels with the community, for example, records of the meetings with the neighborhood associations, local radio announcements, bulletin boards publications in the neighborhood association, what’s up messages, etc.

There are no actions for this level of prioritization

ACTION:

114. The plant has a claim management mechanism available to the local communities. Even more, it keeps a record of them and the way they have been addressed.

Means of verification:

Records of the complaints and suggestion book and the implemented solutions with:

• Name.
• Date.
• E-mail.
• Phone number.
• Claim or suggestion.
• Person in charge of the management.
• Resolution.
• Date of resolution.

ACTION:

115. The plant has a person responsible of coordinating, planning and executing community relations projects.

Means of verification:

Some of the following documents are valid:

• Identification of the person in charge or responsible through an organization chart or a position description.
• Agreement with the institution performing the community works.